Telecom Customer Service Management System
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There are various types of Users for Telecom Customer Service Management System ,
The proposed system is the online registration of the entrants with the company. By atomizing this Connection process, the entrants enjoy the facility to participate from anywhere. Entrants can also get the information online about all the telecom system. By this process the user can get all the information of the Connection process from where ever he want as there is no need for him to come to the office and register for Connection. Thus the proposed system is efficient all the way.
The project has been divided into four modules.
The administrator is responsible for the Connection process and he maintains all the information about the telecom system that are offering the Connection process for different participants. He is also responsible for the registration of different users that are going to take the Connection process. The administrator will only offer the Connection process and maintain the bill details and everything for the users as well as the telecom system who are already registered at the Connection system
In the User Module a new user or an user who is already registered with the company may be going for Connection and these persons will keep their connections by taking the connection on telecom system. A user can offer to take new connection ,enquiry, complaints and bill details and every thing on the connection system. The user can get for the Connection only for the registered telecom system at the administrator only.
In Enquiry module user can know the details from telecom system regarding his requirements and another module in user side is complaints i.e He can make complaint to the office if any connection is corrupted. And if he want to know the bill status . These telecom system has to be registered at the administrator only because he is responsible for all the Connection process at the different users.
The requirement phase basically consists of three activities:
- Requirement Analysis
- Requirement Specification
- Requirement Validation
Requirement Analysis is a software engineering task that bridges the gap between system level software allocation and software design. It provides the system engineer to specify software function and performance, indicate software’s interface with the other system elements and establish constraints that software must meet.
The basic aim of this stage is to obtain a clear picture of the needs and requirements of the end-user and also the organization. Analysis involves
interaction between the clients and the analysis. Usually analysts research a problem from any questions asked and reading existing documents. The analysts have to uncover the real needs of the user even if they don’t know them clearly. During analysis it is essential that a complete and consistent set of specifications emerge for the system. Here it is essential to resolve the contradictions that could emerge from information got from various parties.
This is essential to ensure that the final specifications are consistent.
It may be divided into 5 areas of effort.
- Problem recognition
- Evaluation and synthesis
Each Requirement analysis method has a unique point of view. However all analysis methods are related by a set of operational principles. They are
- The information domain of the problem must be represented and understood.
- The functions that the software is to perform must be defined.
- The behavior of the software as a consequence of external events must be defined.
- The models that depict information, function and behavior must be partitioned in a hierarchical or layered fashion.
The analysis process must move from essential information to implementation detail.